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Johanna Baena

How to build more predictability into your shipping costs

August 20, 2026

man standing in warehouse with tablet in hand

A practical way to plan for loss, damage, coverage decisions and seasonal shipping risk A shipping budget can look solid on paper and still miss the costs that are hardest to plan for. Most businesses know to account for postage, packaging and carrier charges. Those are the costs that show up clearly and often. But… Read More

Tags: package protection, Shipping costs, Shipping Strategy Posted Under: Business Strategy

Understanding the difference between declared value and third-party shipping insurance

June 9, 2026

Closeup of man attaching shipping label to a package

The shipping protection questions every business should ask before a package is lost or damaged Most businesses ship with the reasonable expectation that every package they send out will arrive on time and in good condition because, most of the time, they do. But when the items being shipped carry meaningful value, businesses also need… Read More

Tags: Loss Prevention, Shipping Strategy Posted Under: Business Strategy

The shipping risk hiding in your checkout

April 28, 2026

Why a small address mistake can create a big shipping problem When a package is delayed or headed somewhere it shouldn’t be, it’s easy to assume something went wrong in transit. Sometimes that’s true. But other times, the issue started much earlier — at checkout. A customer, moving quickly, skips an apartment number, mistypes the… Read More

Tags: Customer experience, Loss Prevention, Shipping Strategy Posted Under: Business Strategy, Risk Management

The new reality of shipping costs

March 24, 2026

Shipping costs aren’t as predictable as they used to be — here’s how to stay in control   For a long time, shipping costs used to follow a rhythm. Carriers announced their annual rate increases, businesses adjusted their budgets and everyone moved forward knowing roughly what to expect for the year ahead. But lately, the… Read More

Tags: Ecommerce Tips, parcel insurance, Shipping Strategy Posted Under: Risk Management

The bias that blinds us in business

February 10, 2026

Optimism is your superpower — and your blind spot Business is built on belief. Belief in your product. In your people. In your ability to weather setbacks, outrun competitors and figure things out on the fly. That bold optimism is what powers your growth. But unchecked, the same optimism can also cloud your judgement.  … Read More

Tags: Loss Prevention, Risk Management Posted Under: Business Strategy

What missing packages cost your business

January 14, 2026

And what shipping losses reveal about risk, recovery and readiness. If you ship regularly, you don’t need to be convinced that lost packages matter. You’ve felt the scramble when tracking goes quiet. You’ve fielded the customer email asking where their order is. You’ve made the call to replace or refund before you had all the… Read More

Tags: Customer experience, parcel insurance, Shipping and logistics Posted Under: Risk Management

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The use of the "UPS®" and "FedEx®" marks herein are for information purposes only. Parcel Insurance Plan is not affiliated with United Parcel Services of America, Inc. or Federal Express Corporation. Parcel Insurance Plan is doing business as Parcel Insurance Agency in the states of California (license #0D85835). Parcel Insurance Plan is doing business as Parcel Insurance Agency in New York (license #981276).