Most shipping damage doesn’t happen in the air or on the road. It happens before the package even leaves your hands. Minor mistakes like a misstep in packing, a forgotten label or a box that seemed ‘good enough’ make the difference between a seamless delivery and a costly disaster. Tech shipments don’t get special treatment…. Read More
Better customer experiences start with smarter AI
AI is already working for your business — now it’s time to make it work smarter for your customers. Customer experience (CX) can make or break a business. In an era when expectations are higher than ever, speed, personalization and responsiveness are no longer nice-to-haves — they’re essential. But the good news is that if… Read More
Shipping speed matters — but not always in the way you think
Customers want fast shipping. But what they really want is reliability. We’ve all been there. You click “order” on something you’re excited about, and suddenly, waiting even a couple of days feels too long. It’s not impatience; it’s anticipation. And when a package doesn’t arrive when expected? That’s when frustration sets in. Shipping speed has… Read More
When porch pirates strike, build customer loyalty instead
Deliveries may disappear, but loyalty can appear with the right response. Package theft is an unfortunate reality of the increase in online shopping, and while businesses can’t control what happens after a delivery, they can control how they respond. When a customer’s eagerly-awaited package goes missing, the problem is more than a lost item —… Read More
How to make returns work for your business and customers
The truth is no one likes dealing with returns — not customers, not businesses. But with $743 billion worth of merchandise returned in 2023, it’s hard to deny that product returns are a major touchpoint in the customer journey. Finding a way to make them work for both your business and your customers should be… Read More
The power of product storytelling: Connecting customers to your brand
When products tell stories Every product carries a story. The raw materials, the hands that shaped it, the miles it traveled to land on someone’s doorstep — it’s all part of its narrative. These details, often unseen and rarely considered, are full of meaning; they have the power to transform the ordinary into the extraordinary,… Read More
