TO FILE A CLAIM
Before you file a claim with PIP, with the exception of USPS claims, we recommend you file a claim with the carrier as soon as possible. Your claim cannot be processed by PIP until PIP receives proof of your claim with your carrier.
INSTRUCTIONS ON HOW TO FILE A CLAIM
For all carriers except the U.S. Postal Service
File a tracer with the carrier without delay when a package is lost or notify the carrier immediately if the package is damaged.
After the carrier confirms that the shipment is lost or damaged, file your claim with the carrier immediately. When you receive payment from the carrier for its liability, submit your claim to PIP with the required documentation.
- Completed PIP claim form.
- Copy of carrier’s claim check and stub.
- Copy of original invoice to the consignee.
- Copy of Daily Manifest Report, identifying the package insured by PIP.
If claim is for damage, state if repairs are possible, the cost of the repair, and any salvage value if not repairable. Hold damaged items in the event they are requested during claim processing.
For U.S. Postal Service packages only: Wait 30 days before filing a claim for a LOST package. Required documentation includes a statement from the consignee confirming non-receipt or damage.
If you have any claim questions or need assistance:
FILE YOUR CLAIM ONLINE
If you cannot submit your claim online, send the claim form and supporting documents to email@example.com or fax to 314-692-7598.