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Parcel Insurance Plan

Parcel Insurance Plan

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TO FILE A CLAIM

Before you file a claim with PIP, with the exception of USPS claims, we recommend you file a claim with the carrier as soon as possible. Your claim cannot be processed by PIP until PIP receives proof of your claim with your carrier.

INSTRUCTIONS ON HOW TO FILE A CLAIM

For all carriers except the U.S. Postal Service

File a tracer with the carrier without delay when a package is lost or notify the carrier immediately if the package is damaged.

After the carrier confirms that the shipment is lost or damaged, file your claim with the carrier immediately. When you receive payment from the carrier for its liability, submit your claim to PIP with the required documentation.

Required Documentation

  • Completed PIP claim form.
  • Copy of carrier’s claim check and stub.
  • Copy of original invoice to the consignee.
  • Copy of Daily Manifest Report, identifying the package insured by PIP.

If claim is for damage, state if repairs are possible, the cost of the repair, and any salvage value if not repairable. Hold damaged items in the event they are requested during claim processing.

For U.S. Postal Service packages only: Wait 30 days before filing a claim for a LOST package. Required documentation includes a statement from the consignee confirming non-receipt or damage.

If you have any claim questions or need assistance:
Email: claims@pipinsure.com
Phone: 877-262-1161

FILE YOUR CLAIM ONLINE

Use this link for packages shipped via all carriers (UPS, FedEx, DHL, etc.) except the U.S. Postal Service.

Use this link for packages shipped via USPS.

If you cannot submit your claim online, send the claim form and supporting documents to claims@pipinsure.com or fax to 314-692-7598.

Click here to Check on Claim Status.

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9666 Olive Blvd, Suite 200 St. Louis, MO 63132-3012
800-325-7390 | office@pipinsure.com

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  • ABOUT
  • FILE A CLAIM
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  • REQUEST A QUOTE

© 2023 Copyright Parcel Insurance Plan. All Rights Reserved. Legal Notices Privacy Statement

"UPS®" is a registered service mark of United Parcel Services of America, Inc. "FedEx®" is a registered service mark of Federal Express Corporation. The use of the "UPS®" and "FedEx®" marks herein are for information purposes only. Parcel Insurance Plan is not affiliated with United Parcel Services of America, Inc. or Federal Express Corporation. Parcel Insurance Plan is doing business as Parcel Insurance Agency in the states of California (license #0D85835) and New York (license #981276).