Turning small moments of customer appreciation into lasting loyalty. In the day-to-day of running a business, the focus is often on what’s next — another sale, another shipment, another deadline. But what often gets overlooked is the moment right after delivery. For the customer, it’s not just the end of a transaction; it’s the beginning… Read More
Customer experience
How to spring clean your shipping strategy
A seasonal refresh for smoother deliveries, fewer surprises and better margins Spring isn’t just for dusting off shelves or organizing that catch-all drawer in your office. It’s also a perfect time to step back and reassess how your shipping strategy is really holding up. Over time, even the most efficient operations start to accumulate clutter… Read More
Better customer experiences start with smarter AI
AI is already working for your business — now it’s time to make it work smarter for your customers. Customer experience (CX) can make or break a business. In an era when expectations are higher than ever, speed, personalization and responsiveness are no longer nice-to-haves — they’re essential. But the good news is that if… Read More
Shipping speed matters — but not always in the way you think
Customers want fast shipping. But what they really want is reliability. We’ve all been there. You click “order” on something you’re excited about, and suddenly, waiting even a couple of days feels too long. It’s not impatience; it’s anticipation. And when a package doesn’t arrive when expected? That’s when frustration sets in. Shipping speed has… Read More
When porch pirates strike, build customer loyalty instead
Deliveries may disappear, but loyalty can appear with the right response. Package theft is an unfortunate reality of the increase in online shopping, and while businesses can’t control what happens after a delivery, they can control how they respond. When a customer’s eagerly-awaited package goes missing, the problem is more than a lost item —… Read More
How to make returns work for your business and customers
The truth is no one likes dealing with returns — not customers, not businesses. But with $743 billion worth of merchandise returned in 2023, it’s hard to deny that product returns are a major touchpoint in the customer journey. Finding a way to make them work for both your business and your customers should be… Read More
