From browsing online to unboxing purchases at home, luxury customers expect excellence at every touchpoint. While small and mid-sized businesses may not have the same budgets or logistics teams as Louis Vuitton or Prada, the core lesson holds true: buyers who spend more expect more. And shipping is a continuation of the brand experience. Fortunately,… Read More
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The insights hiding in your shipping data
From transit times to return rates, here’s how to use your shipping data strategically. Shipping data might not be as alluring as marketing metrics or customer reviews, but it’s one of the most underused tools in an e-commerce business’s toolbox. Every shipment leaves behind a trail of data on delivery times, costs, damages, returns and… Read More
High temps, high stakes: A smarter approach to summer shipping
Summer is great for many reasons — long weekends, lighter inboxes and lingering sunshine. It’s also the season of summer sales, staff vacations and stretched operations. The pace might feel a bit more relaxed, but risks don’t always follow suit. From heat-sensitive goods to supply chain slowdowns, summer brings its own set of challenges. It’s… Read More
The cost of being underinsured
What carrier liability doesn’t cover — and how to fix it. When you hand off a package to your shipping carrier, you may assume it’s covered. And technically, it is — just not as much as you’d think. Most major carriers, including FedEx, UPS and USPS, provide a base level of liability coverage, often… Read More
Grow your business with gratitude
Turning small moments of customer appreciation into lasting loyalty. In the day-to-day of running a business, the focus is often on what’s next — another sale, another shipment, another deadline. But what often gets overlooked is the moment right after delivery. For the customer, it’s not just the end of a transaction; it’s the beginning… Read More
The hidden risks of tech shipping — and how to stay a step ahead
A smarter approach to shipping high-value goods in a risk-filled landscape Tech shippers know the drill: bubble wrap, box, ship. But when you’re regularly sending out phones, laptops and other high-value goods, protection goes beyond packaging. In today’s shipping landscape, challenges like return abuse, shipment interception and tracking blind spots are becoming more common —… Read More
