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E-commerce trends

How to make returns work for your business and customers

January 14, 2025

Person marking a box for return

The truth is no one likes dealing with returns — not customers, not businesses. But with $743 billion worth of merchandise returned in 2023, it’s hard to deny that product returns are a major touchpoint in the customer journey. Finding a way to make them work for both your business and your customers should be… Read More

Tags: brand experience, Customer experience, Customer loyalty, e-commerce logistics, E-commerce trends, return policy, Shipping and logistics Posted Under: Business Strategy

How to keep your customers happy when fast shipping is no longer sustainable

July 9, 2024

Happy e-commerce customer opening a package

In an age when online shoppers have come to expect ‘next-day delivery’, what happens when fast shipping is no longer sustainable? The e-commerce revolution has fundamentally reshaped consumer expectations, making them prioritize convenience, transparency and lightning-fast delivery. However, as logistics costs rise and supply chain disruptions persist, businesses are increasingly forced to rethink their strategies… Read More

Tags: Customer experience, Customer loyalty, E-commerce trends, Operational efficiency, Shipping solutions, Small business strategies, Sustainable practices, Technology integration Posted Under: Business Strategy, Logistics and Supply Chain

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The use of the "UPS®" and "FedEx®" marks herein are for information purposes only. Parcel Insurance Plan is not affiliated with United Parcel Services of America, Inc. or Federal Express Corporation. Parcel Insurance Plan is doing business as Parcel Insurance Agency in the states of California (license #0D85835). Parcel Insurance Plan is doing business as Parcel Insurance Agency in New York (license #981276).