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Johanna Baena

The future of shipping: Five trends SMBs can’t ignore

August 6, 2024

Small business owners packing and shipping products

In recent years, the rise of e-commerce has revolutionized retail, while technological advancements and changing customer expectations have also fundamentally transformed the shipping landscape. Online shoppers now demand not just speed but also flexibility in delivery options, such as same-day delivery, click-and-collect and precise delivery windows, putting pressure on retailers to enhance their shipping capabilities…. Read More

Tags: Customer experience, last-mile delivery, shipping tips, shipping trends, SMB logistics, sustainable shipping Posted Under: Business Strategy, Logistics and Supply Chain, Shipping tips

The ultimate guide to shipping automotive and mechanical parts safely

July 23, 2024

Packing large or awkward items, like automotive and mechanical parts, can be a daunting task for even the most seasoned shippers. After all, one cracked engine block or scratched bumper could lead to unhappy customers and expensive returns. Fortunately, there are best practices you can adopt to ensure your parts arrive safely, keeping your business… Read More

Tags: loss prevention, parcel insurance, risk management, shipping automotive parts, shipping tips Posted Under: Logistics and Supply Chain, Shipping tips

How to keep your customers happy when fast shipping is no longer sustainable

July 9, 2024

Happy e-commerce customer opening a package

In an age when online shoppers have come to expect ‘next-day delivery’, what happens when fast shipping is no longer sustainable? The e-commerce revolution has fundamentally reshaped consumer expectations, making them prioritize convenience, transparency and lightning-fast delivery. However, as logistics costs rise and supply chain disruptions persist, businesses are increasingly forced to rethink their strategies… Read More

Tags: Customer experience, Customer loyalty, E-commerce trends, Operational efficiency, Shipping solutions, Small business strategies, Sustainable practices, Technology integration Posted Under: Business Strategy, Logistics and Supply Chain

Top five common shipping mistakes and how to avoid them

June 25, 2024

With more consumers embracing ecommerce, shipping has become a critical function of any business that sells and distributes products. But, while packing up products and sending them on their way may seem straightforward enough, the shipping process is fraught with potential issues that can lead to delays, damages and dissatisfied customers. However, many of the… Read More

Tags: loss prevention, parcel insurance, risk management, shipping, shipping insurance Posted Under: risk management, Shipping tips

Understanding quishing and how to protect yourself

June 11, 2024

After gaining renewed prominence during the pandemic, QR codes continue to be a popular and convenient way to quickly store and share information. You’ve likely scanned one of these square barcodes to view a menu at a restaurant or access a coupon. However, the technology’s widespread use has also made it a modern-day Trojan horse… Read More

Tags: cybersecurity, risk management Posted Under: industry news, risk management

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The use of the "UPS®" and "FedEx®" marks herein are for information purposes only. Parcel Insurance Plan is not affiliated with United Parcel Services of America, Inc. or Federal Express Corporation. Parcel Insurance Plan is doing business as Parcel Insurance Agency in the states of California (license #0D85835). Parcel Insurance Plan is doing business as Parcel Insurance Agency in New York (license #981276).