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Johanna Baena

How to turn a shipping mishap into a customer loyalty win

November 12, 2024

customer service

Shipping mishaps spare no one — not even the most prepared business. A delay, a wrong item shipped or an unexpected weather-related setback can easily feel like a customer service headache, but we encourage you to reframe your perspective. What if these bumps on the road could become opportunities instead? The way you handle these… Read More

Tags: customer loyalty strategies, customer satisfaction, parcel insurance, shipping tips Posted Under: Business Strategy

The smart path to sustainable packaging solutions

October 22, 2024

sustainable packaging

Discover how sustainable packaging trends are transforming the way businesses reduce waste, lower costs and build customer loyalty. When retail giants like Amazon and Walmart take bold steps to reduce their environmental footprint, we take notice. From Amazon helping sellers ship items in their own branded packaging without added waste to Walmart replacing nearly all… Read More

Tags: business growth, environmental impact, packaging tips, packaging trends, Sustainable practices, sustainable shipping Posted Under: Business Strategy, Shipping tips

Essential holiday shipping tips for a smooth and successful season

October 8, 2024

holiday shipping tips

The holidays are just around the corner, and we know what that means — shipping chaos. With an ever-increasing number of customers shopping online and expecting lightning-fast deliveries, you’ve got to stay on your toes. But before you start to panic, let’s break it down. Yes, the 2024 holiday season is set to be a… Read More

Tags: Holiday shipping, shipping tips, Small business strategies, SMB shipping Posted Under: Shipping tips

How to handle shipping problems like a pro

September 24, 2024

handling shipping issues like a pro

If you run a business, you’ve probably had your fair share of shipping headaches. With skyrocketing shipping costs, lost packages and sudden delays, does it feel like sometimes everything’s working against you? We get it. Unfortunately, shipping issues are part of the entrepreneurial journey, but the key is to have a strong plan and some… Read More

Tags: shipping challenges, shipping logistics, Shipping solutions Posted Under: Logistics and Supply Chain, Shipping tips

Understanding parcel insurance: What you need to know

September 10, 2024

damaged box

Running a business means paying attention to every detail, especially when it comes to shipping. With so many moving parts in your supply chain, one small transit mishap could be costly. This is where parcel insurance comes in as a safety net, ensuring your shipments are protected if something goes wrong. In this post, we’ll… Read More

Tags: business protection, parcel insurance, risk management, shipping insurance Posted Under: risk management

Navigating the world of international shipping

August 20, 2024

Plane flying over a container yard

Expanding your business to international markets can open a world of opportunities, but it also brings its own set of challenges. You’ll have to learn about navigating the complexities of international shipping, like the ins and outs of customs regulations and documentation, in order for your products to arrive safely and on time. But we’re… Read More

Tags: International shipping, packaging tips, shipping logistics, shipping tips Posted Under: Shipping tips

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The use of the "UPS®" and "FedEx®" marks herein are for information purposes only. Parcel Insurance Plan is not affiliated with United Parcel Services of America, Inc. or Federal Express Corporation. Parcel Insurance Plan is doing business as Parcel Insurance Agency in the states of California (license #0D85835). Parcel Insurance Plan is doing business as Parcel Insurance Agency in New York (license #981276).