To File A Claim

For all carriers except the U.S. Postal Service

File a tracer with the carrier without delay when a package is lost or notify the carrier immediately if the package is damaged.

After the carrier confirms that the shipment is lost or damaged, file your claim with the carrier immediately. When you receive payment from the carrier for its liability, mail or fax all of the required documentation below to PIP.

Required Documentation

• Completed PIP claim form.
• Copy of carrier's claim check and stub.
• Copy of original invoice to the consignee.
• Copy of Daily Manifest Report, identifying the package insured by PIP.

If claim is for damage, state if repairs are possible, the cost of the repair, and any salvage value if not repairable.

Fax Your Claim To: (314) 692-7598 (Preferred method)

or Mail to:

Parcel Insurance Plan

PO Box 66708

St. Louis, MO 63166-6708

For USPS Only:

If carrier is the U.S. Postal Service, you should wait 30 days before filing and you should supply a letter from the consignee acknowledging the loss or damage.

If you have any claim questions or need assistance, email Claims, or call our Claim Department directly at 1-877-262-1161.

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All forms are in Adobe Acrobat (PDF) format. If you do not have the free Acrobat Reader, click the Acrobat icon below to download.

Simply click on the link to view the appropriate Claim Form. You can fill in the appropriate fields and print the form or you can print the form and fill in the information by hand.

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