For all carriers except the U.S. Postal Service

File a tracer with the carrier without delay when a package is lost or notify the carrier immediately if the package is damaged.

After the carrier confirms that the shipment is lost or damaged, file your claim with the carrier immediately. When you receive payment from the carrier for its liability, mail or fax all of the required documentation below to PIP.

Required Documentation

• Completed PIP claim form.
• Copy of carrier's tracer form.
• Copy of carrier's claim check and stub.
• Copy of original invoice to the consignee.
• Copy of Daily Manifest Report, identifying the package insured by PIP.

If claim is for damage, state if repairs are possible, the cost of the repair, and any salvage value if not repairable.

Mail to:

Parcel Insurance Plan, Inc.
PO Box 66708
St. Louis, MO 63166-6708

FAX To: (314) 692-7598

For USPS Only:

If carrier is the U.S. Postal Service, you should wait 30 days before filing and you should supply a letter from the consignee acknowledging the loss or damage.

If you have a claims question, email , or call 1-800-325-7390, extension 16 for claims.